A key element in the digitalization of the oblasts is automating the Administrative Services Centers or CNAPs. These centers are becoming the face of digital transformation, ensuring quality and speed in the provision of administrative services without red tape, queues or wasted time.

Most Ukrainians turn to the government for administrative services at least once a year. Registering domicile, registering ownership of real estate, getting a license to engage in commercial activities—all these kinds of services are now quickly provided in a “one-stop-shop” fashion. At the CNAPs, individuals can get the best service in the shortest time with the least number of personal visits.

During the first phase of EGAP, we instituted these services at the CNAPs:

• electronic tracking of applications, which means registering all applicants electronically, automatically controlling deadlines, and notifying applicants when their documents are ready;
• a electronic queuing system at the entrance to the CNAP, making it possible to plan a visit online;
• mobile suitcases;
• data terminals for disabled individuals;
• oblast service portals.