In support of the Digital Transformation Ministry’s goal of helping 6 million Ukrainians develop good digital competence by 2023, we jointly carried out the first-ever study of digital literacy among Ukrainians.

Presented at the end of 2019, the results shows that 53% of Ukrainians already have some digital competence, but below the basic level. Another 37.9% have very low competence, while 15.1% have no digital skills at all.

Younger Ukrainians, age 10-17, showed the highest levels of competence, with 61.6% registering as “higher than average”.

As the basis for determining the level of digital competence, we used the methodology of the European Commission, DigComp 2.0. Digital competence covers four parameters: information and communication skills — which are the most developed among Ukrainians, both at over 70%, according to the survey —, the ability to solve problems online, and the search for information in the Internet.

Altogether, the study involved:

• four focus groups in urban and rural population centers;
• a quantitative survey of the population of Ukraine through a face-to-face interview at the respondent’s residence, involving 1,800 respondents age 18-78;
• a public opinion poll among people with hearing disabilities using a survey involving 219 respondents age 18−59;
• a survey among young Ukrainians using questionnaires at their schools, involving 859 respondents age 10–17;
• a survey of residents in the Occupied Regions of Donetsk and Luhansk Oblasts (ORDiLO), involving 400 respondents age 18−70.

All the results of this research can be found here

The results were used as the basis for the National Online Digital Literacy Platform called Diia.Digital Education, presented on January 21, 2020.