A chatbot is like having an assistant in your pocket 24/7. The EGAP Program and the All-Ukrainian Charitable Foundation “The Right to protection” have developed a bot to help internally displaced persons (IDPs) and those wh o live in the occupied territories quickly and simply find answers to most of their urgent questions about situations that they are facing.

More than 1.5 million Ukrainians are internally displaced in Ukraine today — and as many live in the occupied territories. Every day, these people run into ongoing problems and complications, and often they have no idea where to turn for help — or to whom.

This chatbot makes it possible to get legal advice, to get the addresses of government agencies and organizations, to get samples of documents for various types of situations, and to submit an application online. This information helps avoid fakes and manipulations in the occupied territories.

As of December 2019, the bot has been operating full-time in Facebook. Given that not all users are active in this particular social network, the EGAP program and the All-Ukrainian Charitable Foundation “The Right to protection” joined forces in the summer of 2020 to develop a bot on the most popular mobile nets in Ukraine, Viber and Telegram.

Short instructions for users of the “Legal Beagle” chatbot for IDPs in Viber.

Short instructions for users of the “Legal Beagle” chatbot for IDPs in Telegram.