In 2019, more than 4 million Ukrainian households were given subsidies. In 2018, the number was 6.8 million. The EGAP Program, together with the Ministry of Social Policy and the State Agency for E-Governance — now the Ministry of Digital Transformation —, has made this service available online.

Information about the calculation of subsidies is one of the three most popular online requests among Ukrainians. Every household has the right to a subsidy if the cost of utilities and residential services is higher on average than 15% of its total monthly income.

Since October 2015, it’s been possible to apply for a subsidy online, 24/7, without having to interact with bureaucrats, or stand in queues, or go from office to office.

What you need to do

1. Go to the Government Portal to the E-Services page, choose the category Assistance and reductions, Applying for housing subsidies.
2. Log in with your digital signature, MobileID or BankID to apply online. You can find instructions for using a digital signature here. You can send in your application for a preliminary review by e-mail and later go to the social services agency for a personal interview and to sign paper documents.
3. Fill in the online form and get your results by e-mail.

Since this service became available, more than 320,000 Ukrainians have used it.

This and dozens of other services are accessible on the Government Portal and the Diia platform, your one-stop-shop for individual or business communication with the government.

Video of the “E-services” component Coordinator Oleksii Zelivianskyi about online tools for e-signature.